Frequently Asked Questions
Many people do not know that they have a choice of choosing their own solicitor even if one is appointed for them. Insurance companies will often tell you that your case must be run by one of their panel solicitors, however, this is not the case.
You also have the right to choose your own solicitor and to change solicitor midway through a case if you are unhappy with the way your claim is being run. If you have concerns about the level of service or quality of legal advice that you are receiving from your current solicitors and wish to discuss an existing case with us, we would be happy to do so.
If, ultimately, you decide to change solicitors halfway through a case, we can take care of all the arrangements in transferring your file over. We will help to make the transition smooth and easy for you. Our aim is to see if we can add value to your claim and if we feel that it would be in your best interests to stay put then we will inform you of this.
